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Hbc Rewards Case Study

136 Words1 Pages
The company’s loyalty program, HBC Rewards, was extremely valuable to the firm’s profitability early when it was first implemented and today, as it continues to grow. The HBC Rewards program, HBC credit card offering, and HBC gift cards built an attraction to HBC as a retail brand, while providing them the opportunity to establish profitable and rewarding one-to-one relationships with customers. The program provides an incentive for customers to remain loyal to HBC as it rewards them for their commitment to the company. It is a strategic aspect in creating consumer relationships with the company. International historians agree the big stores’ rapid expansion was a fear of declining sales. Size had been crucial to the store’s successes. However,
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