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High-Quality Care Observation

257 Words2 Pages
Observations made demonstrated how patient experience within the department is affected by the environment in which patients are cared for including the cleanliness, the security and how well managed the department is; the interactions that occur involving compassion, being listened to and being treated with dignity and respect. The author has recognises that the environment can provide patients with a visualisation of the organisation values. The observations made have reaffirmed that patient experience is an equal element in achieving high quality care.
The author acknowledges that the experience may have been different if the activity was undertaken at a different time e.g. not in the school holiday period or later in the morning which
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