How Can Wasabi Use Performance Metrics For Wasab?

Recommendations for additional operational performance metrics would include tracking cost of goods sold and the level of qualification for potential candidates. The cost of goods sold performance metric will help Wasabi understand the total cost involved in creating menu items that will be sold to guests (Austin, 2016). Cost of goods sold analysis will allow the restaurant to reduce costs to inventory, labor, etc. where necessary, thus allowing the establishment to lower prices to consumers.
The qualification for potential candidates performance metric focuses on assessing the candidate’s skill set and whether or not they are a good fit for the open position (Smykal, 2016). This KPI can be assessed by creating a standard recruitment process and seeing how far the candidate with or without certain qualifications makes it through the screening process. This will allow Wasabi to focus on relevant talent as it pertains to the open position.

It’s vital to maintain the SOPs up to date, so new hires will have the restaurant operation guidelines as part of their onboarding. Designating or setting time off to focus on training exclusively is ideal, it can be done before the restaurant opens or during slow periods. Investing in a mentoring plan or choosing a qualified trainer can improve the consistency of employee training, provide refresh training and employees have a person who they can reach out to when a problem arises. Without a standard process employees use their own way of doing things. Core training can be given to employees by using tools like training programs that have interactive videos so they can easily learn the material. And finally a rewards program can offer employees the opportunity to be recognized for their hard