Introduction to Business
Part A
1. The text says that Toyota has focused on quality as its operations capability. Describe two (2) ways that Toyota's operations might have changed if it had focused on low cost instead of quality. Toyota is one of the leading giants in the field of automobile industries these days (Zacks Equity Research, 2015). The product line of Toyota focuses on manufacturing defect-free quality products with a view to create a satisfied customer base. Toyota Motor manufacturing plants in North America has been rewarded in since 1990 as recognition of high-end products manufacturing with continued services. The high-end product line is the outcome of high quality design, standard raw materials, and careful supervision.
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The company admitted its responsibility for the faulty parts. Though, the automaker was previously modified for new autos through assembly lines to spot-on the trouble. In addition, Toyota dispatched recall notices promptly to the loyal consumers on how to arrange an appointment at the local dealership to have the car repaired free of charge. Once the corporation turned out to be slow, it lost 18,000 sales in the United States in March 2010. In that case, they offered special programs, including no interest in financing and leasing for five years on all models to target a large market, plus a two year, courtesy honour of free scheduled maintenance to thank customers for sticking with the company (Liker & Ogden, …show more content…
FedEx and the U.S. Postal Service compete for many of the same customers. Describe two (2) ways that their strategies for attracting customers are different. United State Parcel Service (USPS) and Federal Express are two delivery service organizations, competitor to each other in shipping services (Federal Express, 2015). These two organizations render a set of services that are more or less similar and target same customer base. They own fleets of aircraft and delivery vehicles, transportation centres, and dropping boxes. Each shipping service offers different delivery options, ranging from the same-day services to the first and third-day delivery. USPS has been a part of the best top shipping services over the years, with large satisfied customer base (USPS, 2015). They also provide the next-day Express Mail delivery. However, they mostly provide domestic express mail service to the European and Canadian cities. If the customer ships a lot of packages not requiring express delivery, for example, FedEx may be the best choice that does numerous international businesses, and the post office is also an excellent choice for next-day. USPS is obliged to work seven days due to high volumes of packages during holidays, and rates are cheaper compared to other shipping organizations. FedEx and USPS do not deliver on Sundays because of increased demerits; but these may be much better choices if they can attain customer