INTRODUCTION
Successful public organizations look at employees as their primary resource for development. The emphasis is placed on active management of their resources. Motivation and satisfaction of employees are becoming key issues of contemporary organizations. The essential element of the human resources management is primarily a system of employee motivation. Different models and systems of measuring employee satisfaction and motivation are being developed in the context of human resource management.
The common goal of the system/model for measuring satisfaction and motivation of the employees is a tendency to develop a feeling in each individual that all employees share a common destiny / fate with the public organization and to attempt
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Hence, managers should bear in mind that different people have different needs, and that the same people in different life contexts also have different needs. What is interesting is that what drives and motivates one person does not necessarily do the same for the other. Some people are motivated with a higher salary, while others may be motivated with a more interesting and exciting job.
According to Koontz (1994, p.462), motivation is a general term that refers to a set of instincts, requests, needs, and desires. Motivated people invest more effort to perform some work from those who are less motivated for the same job. Motivation is also a general term according to Myers (1996, p. 297) who defines motivation as “a need or desire that serves to energize behavior and to direct it towards a goal”.The term motivation comes from the Latin word “motes”, meaning “motion”. Motivation is what encourages people to do their job the best way
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It is necessary to motivate employees in the right way; their motivation must have a certain direction.
The intensity of motivation determines the amount of effort that employees will invest in a unit of time, while still satisfying their needs. If the intensity of motivation is greater, the employees will invest more effort in the exercise of their duties and their performances will be better.
Finally, the persistence of motivation show the time invested in certain effort in a particular direction. For instance, someone can have a higher motivation level, but for a short period of time, while someone else’s motivation is on a lower level, but for a longer period of time. Each of these dimensions has great importance in establishing optimal motivation and requires attention to the process of decision making and management.
Ašćerić (2008, p.5) considers motivators as elements that encourage people to act on a specific action; the assets by which people are trying to reconcile the conflicting needs or to emphasize one need among the others in a way to get it to take precedence over other