The tourism and hospitality industry are the largest and fastest growing sectors in Malaysia which contributes to the country’s economic growth and employment opportunities. Tourism industry refers to the activities of people that travel to other places for leisure, religious, business or medical purposes. There are 3 types of tourism, which are inbound tourism, outbound tourism and domestic tourism. As for the hospitality industry, it refers to the business of giving friendly and warm treatment to guests or strangers away from home as a show of welcome such as, providing accommodations, food and beverage or transportations. Tourism and hospitality industry have a great relationship because the industries work hand-in-hand to provide tourists with excellent travel experience. For example, when foreign tourists book a flight ticket to Malaysia for leisure purposes, they have to book a hotel room as part of their stay.
Malaysia is a multi-ethnic country located in South East Asia which consists of Peninsular Malaysia and East Malaysia. The sea between the West and East Malaysia is called the South China Sea. The local and natural attractions have become an asset to Malaysia’s tourism industry as Malaysia is geographically and strategically surrounded by beaches and rainforests. Examples of the beaches and rainforests in Malaysia would be Redang Island in Terengganu which is at the east coast of Malaysia, Langkawi Island in Kedah, Taman Negara Pahang and Mount Kinabalu in East