Information Management Case Study: Happy Healthy Hospital

Introduction
Name : Happy Healthy Hospital
Hospital type : Private medium-size hospital
Location : Chonburi
Founded : 2000

Background (company Description, Current IS Infrastructure)

Current Status

Hospital is a medium-size hospital which in Chonburi and has eighty beds of Inpatient Department or IPD and about two hundred staff. The processes for seeing a doctor are a patient gets a card and goes to a department then a nurse distributes the patient to each doctor. After that the doctor investigates the patient (if there is any orders such as lab or x-ray, the cards will be sent there) , so the doctor makes an appointment. All cards will be sent to the warehouse. There has some IT using such as human resource, finance, inventory, but

In the same way, if it uses more IT in its organization, its reliability will be increased because its works will be more efficient.

Problems

The major problem is document management, the hospital does not have effective document management . thus ,It took long time when they find or keep the patient record document. It is the cause effect to other processes and the result is the whole process was delay.

For the minor problem, the appointment process is not effective at all. It’s because they didn’t re-schedule the appointments to check whether they missed some names in the list when some doctors postpone appointments or when some patients didn’t pick up phone calls and they forgot to call them again.

Opportunities

For the opportunities of Happy Healthy Hospital. Firstly, Happy Healthy Hospital produces some drugs under its own product brand. They need to promote and make the brand well-known and using IT such as website to promote the brand. And the last one, Since the hospital is located in Chonburi that know the culture and the well-being of local people. They will increase the efficiency of the drugs in the treatment of diseases that occur frequently in the area.

The model is divided to 2 parts. First part is primary activities that are directly about products and services consist of 5 activities that are inbound logistics, Operations, Outbound Logistics, Marketing and sales and Service. Second part is support activities that support with main activities to be more efficient. The support activities consist of 4 activities that are Organization, Human Resources, Technology and Purchasing. (figure