Executive Summary: Controlling In Healthcare

CONTROLLING

Controlling involves ensuring that performance does not deviate from standards. Controlling consists of three steps, which include (1) establishing performance standards, (2) comparing actual performance against standards, and (3) taking corrective action when necessary. To determine actual performance, a manager must first get information about it. Four common sources of information frequently AZ-ZAHRA used to measure actual performance are personal observation, statistical reports, oral reports and written reports. Performance standards are often stated in monetary terms such as revenue, costs, or profits but may also be stated in other terms, such as units produced, number of defective products, or levels of quality or customer

Another challenge comes from the fact that healthcare cannot be produced and stocked up on shelves to be delivered when it is later requested, it needs to be produced and delivered on demand when a person needs it. Thus, one essential function required to successfully deliver healthcare is the systematic coordination and directing of activities to ensure that delivery occurs on time, of adequate quality and at a reasonable cost, i.e. efficient production control. Production control is carried out by a role dedicated to production control, and the responsibilities include acting as an information hub and real-time problem

Within the existing quality systems, AZ-AHRA have organized the involvement of patients or their representatives in quality committees, in discussing patient surveys and developing guidelines when their patients receive service in hospital. The organized medical staff in AZ-ZAHRA hospital has a critical role in the process of providing oversight of safe high-quality care. A strong focus on patient safety is at the center of the AZZHARA standards. More than half of all standards are directly related to safety, addressing issues such as medication use, infection control, surgery and anesthesia, transfusions, restraint and seclusion, staffing and staff competence, fire safety, medical equipment, emergency management, and security. Moreover, there are standards related to responding to and preventing adverse events, analyzing and redesigning vulnerable patient systems to prevent accidental harm, and informing patients about the outcomes of their care (good or bad). All AZAHRA standards directly or indirectly contribute to a high-quality, safe patient care experience. Hospital standards are organized to reflect the way care is actually delivered: through a cooperative, coordinated effort among various professionals. The genesis of these practice-based or evidence-based standards is the health care community itself with the broad input of physicians, nurses, risk managers, health care engineers, and