Strengths: David greets the client in a polite and a professional tone. He acknowledges the client's concerns with empathy to address the issues she had creating the account. From here, he sets the expectations that the registration is sent to her email address. He does a good job foreshadowing the address and subject line the registration will come in. He reconfirms the email address we have on file. He gives her the option to manually create the account. He digs deeper to inquire if she can refresh the account while speaking on the line. He determines that being on the line may cause the email is not coming through. He politely offers for the client to give us a call back if the email does not arrive. He ends the call strongly by