It then became apparent that other team members needed to be included in project conversation and this then begun to improve communication within the team, there was less interpretation and the other team member was able to share their views and thoughts and correctly cascade to the rest of the team.
Within management in the Payroll team there I believe that there were skills required for the role present however based on John Adair’s functional leadership theory, there is a requirement for a good balance of all qualities to be present in order to be successful. John Adair’s functional leadership theory is built on the basis that all managers or leaders should have three main qualities;
• - achieving the task
• - managing the team or group