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KSA Statements: Human Resource Receptionists

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KSA Statements: Human Resource Receptionist Student Name Garett Gersh Task Statement (copy/paste all task statements here) Knowledge (cognitive skill) Skill (learned) Ability (competence) 1 Follow company policies and procedures to dispense information. Knowledge of following directions in coherence with company policies. Follow policies Able to follow orders and comply with company policies. 2 File all paperwork into the departments file cabinet for organizational purposes. Knowledge of handing personnel files in an office setting. Filing and organized Able to file paperwork in an organized fashion. 3 Process forms for review of personnel changes. Needs to know how to process forms for review of personnel changes. Follow procedures …show more content…

Knowledge of multi-line phones or switchboards. One-year experience being a receptionist. Able to answer phones in a professional manner and direct callers to the proper person. 8 Monitor staff time with the use of the time clock for payroll items. Knowledge of time clock functions. Experience using time clock applications. Able to monitor staff time with 100% accuracy. KSA Statements 1 Must be able to follow company policies and procedures, Knowledge of following directions in coherence with company policies to dispense information. 2 Must be able to file paperwork in an organized fashion, Knowledge of handing personnel files in an office setting. 3 Must be able to process forms for review correctly, comply with policies and procedures, Needs to know how to process forms for review of personnel changes. 4 Must have experience working in human resource department, knowledge of the human resource field, answer questions correctly, preferably have one-year work experience. 5 Must have one-year experience in an office setting/human resource department, knowledge of handling personnel files, able to maintain department files

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