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Kaiser Permanente: Nurse-Physician Collaboration And Communication

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Kaiser Permanente (KP) was founded in 1945 at the height of the Great Depression (Kaiser Permanente, 2017a). Since their humble beginnings KP has strived to provide the best care possible for their patients and improve on health for their members. Kaiser has grown from a small hospital, to a large foundation by making appropriate changes and using strategic planning to ensure members receive the health care they need in terms of quality and safety. One method of strategic planning KP uses is appreciative inquiry, a method and philosophy that identifies when the facility functions at its best and builds from those situations to create a vision of the future and work towards that vision (McNamara, n.d). The Situation One facility this paper …show more content…

Communication in the operating room is very important. If surgeons and nurses are not communicating effectively it can directly affect the quality of patient care and safety. In 1999, the Institute of Medicine (IOM) issued a report, To Err is Human: Building a Safer Health System, which estimated the fifth leading cause of death in hospitals in the United States was due to health care errors (Mason, Gardner, Outlaw, Freida, 2016). To help reduce these errors, effective communication needs to be exercised throughout health care. Nurses and physicians need to express themselves in a clear and precise manner, their message should rely on verification and collaborative problem solving. They need to displaying a calm and supportive demeanor under stress, maintenance of mutual respect, and authentic understanding of the unique role (Robinson, Gorman, Slimmer, Yudkowsky, 2010). Not everyone was born being able to express themselves in such a manner, therefore providing the necessary education and skills will help both nurses and physicians gain the confidence and competence they need to work

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