Quicken Loans and the Family of Companies (FOC) has a set of ethical principles that we live by called, “ISMs”. “The ISMs have way more to do with who we are than what we do,” according to CEO, Dan Gilbert. My current employer is Rock Companies which is a part of the FOC. All employees of Quicken Loans and the FOC are called team members and management personnel are referred to as team leaders. Rock Companies Property Management has adopted the phrase “ISMs.” ISMs are the ethical principles that we use as a model for team member and company behavior. In fact, it is the base of our culture. We are reminded that ethical behavior is essential to the manner in which we interact with one another as well as how we conduct business at Rock Companies …show more content…
Do the right thing, even when no one is watching. The direct quote from the Quicken Loans Jump Start book is the most relevant to this essay. “The high road is not a shortcut. Stick to the highest standard of integrity, without compromise. Character is what you do when no one is looking over your shoulder! Doing the wrong thing is never worth it. How can you go wrong doing the right thing? Remember, eventually three things always come out: the sun, the moon and the truth.” The pros to writing these ethical ISMs are to institute a basis for which all team members function. If a company does not have a set of ethical beliefs to instill into their team members, the company is not setting a good foundation on which to stand upon. The mere fact that our ISMs are written in a clear manner using language that is easily understood by all demonstrates the culture of one big family living by one set of rules. The nineteenth ISM establishes the fact that in all things, choosing to do the right thing is the best thing. The only con to having and ethics policy would come into play if a team member violated one of the ethical ISMs. If a situation such as that were to happen, it could be said that the ISMs are simply in writing but not …show more content…
Rock Companies Property Management’s ISMs are guidelines to influence our behaviors and decisions. As a Team Leader, I feel as if I am working in an environment that encourages me to do the right thing, be creative and step outside the box. I feel that my voice is heard and that the company legitimately cares about providing the best outcomes for team members and clients. The ISMs make us always strive to do the right thing. We should always ask, “Am I making ethical