My Idea Of Persuasion

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Hi Team 2,
The key points that have meaning to me from this chapter are the way you present yourself in each aspect of persuasion or how the client or your co-worker views you. Persuasion is the influence you have on someone to do what you want. Most of the persuasion used in my life is verbal and not written.
My idea of persuasion has changed with the concepts from this chapter and how you can change just the way you say or write something to affect how you come across.
Ethics relate to persuasion by how you treat the other person with the influence you use.
The two types of persuasion are informal and formal.
Informal persuasion is used with co-workers and customers in your everyday activity (p.143).
Formal persuasion is used in presentations