ipl-logo

Nordstrom Customer Service Essay

644 Words3 Pages

Customer Service at Nordstrom: Discussion Questions
Question One It is true that conflict can arise from how employees deal with disgruntled customers. In a bid to defuse or prevent such conflict from occurring, Nordstrom has a unique approach to customer service as well as customer relationship management. The company focuses on ensuring that the customer is always happy. Specifically, the company, through its employees provides excellent customer service by keeping close tabs on customers as well as ensuring timely services. Another strategy the company uses is continuously seeking feedback from the customers through an online review platform (Debra & Quick, 2013, 508-509). Consequently, there are minimal or no cases of conflict between …show more content…

Nordstrom cares more about the happiness and fulfillment of the customer because they are the main factors that underlie customer loyalty. When a customer is satisfied and happy with a brand, his loyalty towards the brand increases which leads to repeat business resulting in profitability. Putting the interests and concerns of others first as defined by Debra & Quick (2013, 491) is referred to as “cooperativeness” while the opposite: putting one’s interests first, is known as “assertiveness.” Evidently, the strategy by Nordstrom assumes the cooperativeness dimension because the company seeks to satisfy its customers and make them happy even if it is at the expense of sales revenues and profit margins. In conflict management, when the other party feels accommodated, the chances are that the relationship will be healthier and stronger. When Nordstrom concerns itself with achieving the goals and objectives of its customers through a well-equipped and friendly staff, it closes any loopholes through which conflict could emerge. Consequently, the company has emerged as one of the famous and most profitable fashion industries across the USA thanks to its happy and loyal …show more content…

According to Debra & Quick (2013, 492), accommodating is a conflict management approach where an individual has concern and cares about the other party’s goals and are relatively indifferent about their own interests. Accommodating works effectively especially when the relationship is essential, and the accommodating party expects such a favor to be returned in future. Accommodating is also advantageous because it gives the conflicting parties a chance to focus on what is more important and the bigger picture instead of less essential interests (Manjunatha, 2015). Furthermore, individuals also have an opportunity to reassess the situation from a different angle. However, Debra & Quick (2013, 492) claim that overlying on accommodating can be dangerous. For instance, the accommodated party may eventually lose respect for the other side. Furthermore, it could lead to frustration on the part of the firm because its interests such as profitability are always left out of the question. The worst bit about accommodating is that parties may eventually overrate the significance of the affiliation and thus rely more profoundly on accommodating to the detriment of real

Show More
Related
1283 Words | 6 Pages

P3 Customers are the primary priority to all businesses which are making a lot of profit and their aim is to increase making profit, as without them, businesses such as McDonalds, would not be able to make any profit from their services. This is the reason that clients are essentially important in the process of associations interacting with them. McDonald 's guarantees that they keep track of the customers satisfaction as they are making sure that they provide a good customer service to their clients, as it can possibly promt customers into purchasing more products. By doing so, both McDonald 's and their customers are going to be satisfied and happy as the clients are the ones financing into the business and the clients themselves are on the other side, the receiving end, of good quality products. Never the less, if McDonald 's don 't monitor the customer 's satisfaction, the will probably be passing up a great opportunity to built on what their customers ' feedback was

Read More
494 Words | 2 Pages

Nevertheless, on each side of the aisle or corridor, people can appreciate the different fashion departments separated by brands or the products finality such as a home or makeup section. On the other hand, Neiman Marcus runs away from the traditional appearance. Even though Nordstrom and Neiman Marcus retailers had the same basic store structure, the differences are noticeably visible in the costumers’ ayes. Entering into Neiman Marcus, customers have the feeling of having found a high-class store. This sensation makes Nordstrom rank as a store for people with an average purchasing power.

Read More
1345 Words | 6 Pages

Dillards, Inc versus Nordstrom, Inc. FI305.001 Michelle Miller, Phillip Stowe, Daniel Carr Table of Contents Firm Overview……………………………………………………………………………….. 3 Critique……………………………………………………………………………………….. 4 Financial Statements and Ratios………………………………………………………….. 8 Firm Overview Nordstrom’s and Dillard’s are both retail stores categorized within the family clothing retail industry. They fall into this category because they each provide clothing lines for men, women and children; they exemplify the marketing trope: for “the whole family”.

Read More
575 Words | 3 Pages

Erin Rall History 113 Professor Townsend 11/14/15 Missouri Statehood: Compromise or Conflict According to Oxford Dictionaries, compromise is defined as an agreement or a settlement of a dispute that is reached by each side making concessions (Oxford University Press). Although compromise is usually the best solution to resolve a conflict, it does not always work.

Read More
1045 Words | 5 Pages

When launching a new product or service, a company needs to develop the key group of customers in which they are targeting. There are many steps in identifying the target market; one of these steps is to look at past marketing plans in a company and collect information to produce a customer profile. This profile is important because “it influences the objectives, creation of the communications message and the channels and media mix being selected” (Gbadamosi and others, 2013, p. 275). When this profile is solidified, the appropriate methods to make a successful marketing plan can take action to launch the new product or service. Nordstrom’s Treasure & Bond, is a new clothing line by the leading fashion specialists, targeting 18-30 year

Read More
1174 Words | 5 Pages

Save money. Live better. Working for the one of the largest and most lucrative companies on the face of the planet can be difficult at times. More often than not every time you walk in to a Walmart you will not recognize anyone in there. Screaming red faced babies that can’t have what they want and befuddled customers asking questions that I don’t know the answer to are an everyday occurrence.

Read More
551 Words | 3 Pages

Many of the same clothes offered by Nordstrom can be purchased elsewhere for less money. However, Nordstrom knows that you can’t get the same level of customer service anywhere else, and people are willing to pay more

Read More
1397 Words | 6 Pages

Introduction Imagine being excited for a much needed promotion. Confident that it is you that will be receiving it considering the fact that your boss has been dangling it for some time now. Then all of the sudden that promotion that you wanted is suddenly given to the guy who has only been working for a month. And you are left to work the same position for the rest of your life working there. That's how most women and minorities feel.

Read More
1072 Words | 5 Pages

To create an organization with a single-minded focus on customers, Nordstrom’s top management needs to better control the middle management. Decentralization is great but more engagement through monthly meetings, setting and evaluating specific goals for middle management, trainings, correcting their approaches etc. would be the way to address these

Read More
1509 Words | 7 Pages

The organisational culture is a set of certain assumptions, values, and norms being shared by the members within an organisation. Employees are informed about the importance of an organisation through the values helping in increase of organisational effectiveness. The culture is also known for performing different functions within an organisation. The organisational culture has influence on the organisational behaviour and other aspects of management that are important to understand for management (Bell & Smith, 2010). For this reason, the purpose of the paper is to provide the analysis of organisational culture, management practices, motivation and performance, group dynamics, and conflict management within Tesco.

Read More
1120 Words | 5 Pages

For the business-level, Trader Joe’s adopted a differentiation focus strategy. According to our textbook with this strategy, Trader Joe’s seeks to differentiate in its target market. They rely on providing better service than broad-based competitors. Specifically, they focus on the special needs of the buyer in other segments (Dess, Page 159). Joe’s differentiates its self from other grocers by providing a unique shopping experience fortified with their private label goods and great service from their crew members.

Read More
1715 Words | 7 Pages

Resource based view is the tool that is used in order to evaluate the resources that are important for the organisation to make their performance effective. It is regarded as a significant approach that is used by the organisation towards attainment of competitive advantage. The aim of this paper is to evaluate the resource based view literature and then applying the knowledge on the evaluation of a case study organisation. The selected organisation is Zara Fast Fashion, which is analysed with the help of use of RBV towards achievement of sustainable competitive advantage. The theoretical concepts of the resource-based view is analysed and applied on Zara as a real world example.

Read More
1586 Words | 7 Pages

Starbucks was founded in 1971. They have 18.850 stores in more than 40 countries which makes them the first coffee specialty retailer in the world. They operate most of their stores having only 50 franchises (as of 2017) as to keep strict control over quality. The success of Starbucks is based on their unique value proposition. They offer customer the finest coffee produced by themselves, with strong commitment on creating a global social impact, served in stores that promote a welcoming and warmth sphere where everyone can feel “like home”.

Read More
944 Words | 4 Pages

3. Accommodating style (Lose-Win) Accommodating in negotiations is the opposite of competing. This means that unlike in competitive negotiations in which parties involved are only concerned with winning, in accommodative negotiations, relationship building is more important than winning. This is a style mostly used by the Brazilians.

Read More
1607 Words | 7 Pages

One of their key strategies in meeting this goal is a focus on customer service in order to create an experience for its consumers. Another one of their strategies is to ignite their emotional attachment with consumers. They also have

Read More

More about Nordstrom Customer Service Essay

Related Topics

Open Document