Salesforce.com is number one CRM Product in the market. Salesforce is cloud computing technology, and runs on cloud. We do not need to install the software, it is available in cloud.
CRM is a model used to manage organization interactions like phone calls, Emails, Meetings and Social media with customers and prospects penetrating to Sales, Marketing and Support.
There are different types of editions available in salesforce depending upon the user/company requirement. Some of them are
● Group Edition: This edition is useful for Basic sales and marketing for upto 5 users. This will cost US$ 25 per month per user.
● Professional Edition: This edition is useful for complete CRM for any size team. This will cost US$ 65 per month per user.
● Enterprise Edition: This edition is Deeply customizable edition for business.This will cost
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They are
● Standard User License: This type of license is designed to the users who need full access to standard CRM and Force.com App exchange apps.
● Chatter User Licenses: There are 3 types of chatter users
○ Chatter External User: This type of license is designed to the users who are outside company’s email domain. These external users are also called customers and can be invited to the groups that allow the join of customers.
○ Chatter Free User: This Chatter Free license is for users who don’t have Salesforce licenses but need access to Chatter. These users can access standard Chatter items such as people, profiles, groups, and files, but they can’t access any Salesforce objects or data. Chatter Free users can also be Chatter moderators.
○ Chatter Only/Chatter Plus User: Chatter only license is for users that don’t have Salesforce licenses but need access to some Salesforce objects in addition to Chatter. Chatter Plus users can be Chatter moderators and have access to standard Chatter people, profiles, groups, and files