Patient Experience Analysis

Patient Experience Management

Experience Management is key to any Industry. Understanding and managing the “experience” could be for external as well as internal stakeholders, but to a large extent Experience Management is focused primarily on the end consumer and more so in a B2C context.

To elaborate further, In the Telecom Industry, Customer Experience Management (CEM) is the second most critical focus area after Revenue Assurance. In the Hospitality Industry, Experience Management is the single most critical area and is more popularly known as Guest Experience Management and is mapped to the Guest Cycle (Pre-arrival, Arrival, Occupancy and Departure). In the Travel Industry it becomes Passenger Experience Management which is directly associated

or newly suggested or defined Experience Management KPIs to provide a view of the micro as well as macro level customer experience – both at an individual as well as an aggregate level. For example, aggregate views like patient history, patient journey, etc. could be created to give a holistic view. Analytics models can then help not only understand and suggest where changes need to be made to improve patient experience but they can also predict KPIs like Bed Utilization in coming weeks, months as well as to improve business efficiency by means of optimization of assets and resources.

Cloud based Big Data Analytics Patient Experience Management platform can help Providers better understand the actual patient experience, the key driving factors for enriching the same and enable custom offerings and campaigns to the target patient groups for optimal reach and response with the overall aim to enhance the patient experience and satisfaction, at a fraction of a cost of in house