When I call my doctor office, I expect the person that is answering the phone to listen to me, and anything I need. I expect them to answer my questions, and if they don 't have the answer, to ask someone around them, or find the answer and give me a call back depending on the wait time. I expect them to be flexible with my schedule, and try to help me find an appointment (if need be) that will fit me, and the doctors office the best. When I become a medical assistant, and I have to potentially operate the front desk, I will use this knowledge to help my patients schedule appointments. I know that when I call the doctors office, and I 'm sick and I just want to schedule an appointment quickly, I want the receptionist to help me as best