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Red Lobster Case Summary

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At a Red Lobster in Pleasant Hills, Pennsylvania a waitress was fired. The waitress’s name was Ruth Hatton age 53, and had been working at this Red Lobster for 19 years (Carroll A. B., Buchholtz A. K. 2014). Hatton was fired for allegedly stealing a comment card from the Red Lobster, which according to management was against company policy. Red Lobster a company controlled by Darden Restaurants decided to put this case through a peer review process; in an attempt to avoid any legal action from Hatton, such as a law suit (Carroll A. B., Buchholtz A. K. 2014). According to the case page from Cengage Learning, one night while working Hatton waited on a couple, a male and a female. The woman of this couple was unhappy with the prime rib she ordered. Hatton claimed to have made several attempts to please the woman. After their meals the couple was still displeased, as they left they decided to leave a comment card about their service. Hatton decided to take the key for the comment box from the hostess and look at the comment card, then proceeded to forget about the …show more content…

This brings up several issues with the case. Many may feel that this incident was misdemeanor while others may feel because it was against company policy it was a big deal. Hatton has worked for the company for 19 years, so this also can create many issues; if she is not reinstated it may make other veteran employees nervous as they will realize all of their years of service have given them no freebies. The other problem is that if Hatton is reinstated, will this displease other employees as they may feel that they would not have been granted the same second chance. Two other things to look at as well include the hostess Dawn Brown’s decision to give Hatton the key to the comment box, and the manager Diane Canant’s violation of company policy by selling previously cooked

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