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Sarah Is The Manager Of A Physician Billing Department

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Introduction
Sarah is the manager of a Physician Billing department. The billing department was struggling when Sarah came on board. One of the first things Sarah did was ask the employees what they needed to do better at their jobs (Hess & Cameron, 2006). Sarah believed that the people doing the job are who knows best what they need to do a good job. Sarah’s leadership is based on the values of humanity, individuality, engagement, involvement, life, significance, and play contributed to change in the billing department. Sarah’s role in the change has produced an increase in production, efficiency, employee gratification and performance (Hess & Cameron, 2006).
Reflecting a Leader’s Values
The actions that Sarah took when she first came …show more content…

Sarah was not exempt from helping out. Sarah helps out answering phones and whatever else needs to be done to help the group. If a person does not understand the task they have been assigned, Sarah will sit with the employee to help them learn. Sarah is very much for engagement in the group. If she sees someone slacking, she suggests motivating the person to improve or encourage them to move on. Deep engagement is of utmost importance to Sarah (Hess & Cameron, 2006). Leaders may have the title of leader, but being engaged with the team and being a team player is very important. Sarah also allowed the employees to interview and select new employees. This showed trust in the people she was …show more content…

The article is in the nursing field and discusses the caring science. The purpose is to create groups where all are esteemed and respected, and differences are resolved in a manner that creates peace (Turkel, 2014).
Hopkins & Scott (2016) show that there is a need for leaders to develop a values management strategy. An organization needs to have a strong set of core values, clearly communicate these values, and have a management system to reinforce the values, as well as a reward system. This helps a diverse group of employees to have a decrease of identifying with their own values and an increase of identifying with the values of the organization (Hopkins & Scott, 2016).
Biblical

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