Conducting intake on all complaints received from the OIG Hotline via phone, mail, email, and in person; take difficult complaints and statements. Review and analyze complaints received to determine the specific allegations and whether the allegations involve fraud, waste, abuse, or mismanagement, criminal violations, or other misconduct in SBA Small Business programs and operations that fall within the jurisdiction of the Office of Inspector General. Utilize Dynamic Small Business Search and Federal Procurement Data System to research small ensures business complies and completes SBA-OIG Hotline Complaint Referral form. Coordinate findings and send recommendations OIG to the Investigations and Audit Division to determine if an investigation