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Explain How The Following Statements Reflect The Values, Principles And General Aims Of Alia Home Care

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The following statements reflect the values, principles and general aims of Alina Homecare. We will: •Focus on Service Users. We provide personal care and support in ways which promote positive outcomes for Service Users and encourage their active participation in designing their own personal care and support plans. •Ensure that we are fit for purpose. We monitor our operations constantly to ensure that we are successfully achieving our stated aims and objectives. We do this through a robust monthly reporting structure, six monthly internal audits and a phased external independent audit process. In addition to this, we seek Service Users’ views through telephone questionnaires, anonymised annual surveys and a regular programme of Service

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