Second Cup Coffee Marketing Strategy

397 Words2 Pages
Second Cup Coffee Co. is a Canadian speciality coffee retailer who also serves different types of baked goods. This is an example of one of our ideal competitors. When breaking down their annual report of 2016 and finding how they fit into the 9 parts of the business model canvas, this is what I found:

Customer Segments:
Coffee lovers who are looking for quality and atmosphere over price.

Value propositions:
Second Cup Coffee Co. offers their customers superior quality, fresh, certified organic ingredients, friendly service and is also committed to bring to the community “ personalized experiences”.

Channels:
Owner directed- offering differentiated products

Customer Relationships:
Personal assistance- Second Cup creates personal relationships