Selection Criteria – Katrina Harris
Experience in and knowledge of payroll operations or a Certificate in a relevant field such as Human Resources, Finance or Business Administration. Relevant experience and appropriate qualifications in accordance with requirements outlined in the position description.
I have successfully held many positions in finance and as a payroll officer. I hold a Certificate II in Business Administration. Currently I am the payroll officer for Employment Innovations. I hold a case load of 25 clients who I process payroll for on a weekly, fortnightly or monthly basis.
My responsibility includes entering new employees, ensuring all of their information is totally accurate.
I process terminations, salary sacrifices, bonuses
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Demonstrated commitment to customer service.
I have a strong commitment to providing the highest level of customer service. I demonstrate this on a daily basis by answering email, telephone and face-to-face enquiries in a prompt and professional manner. I deliver excellence in customer service by ensuring that all staff pays are processed on time and paid into their accounts on time. If I need more information to process a staff member’s pay, I act promptly, contacting the person and asking for the information in a customer focussed way.
Previously, working at AlburyCity Council I was a customer service officer and I interacted with clients from various backgrounds, situations and cultures and I always provided a high level of service by focussing on the customer’s needs and aiming to exceed expectations.
I handled customer complaints, staying calm and professional, and listening to the complaint and finding a customer focussed solution.
Ability to work within a team environment.
I have always worked in a team environment and I build rapport with team members by being polite, professional and respectful, which assists in forging long term