ipl-logo

Nordstrom Customer Service Essay

1219 Words5 Pages

Customer service is a phrase that is used out of context on a regular basis as it is considered the area where you go to complain and return things. On any given day stories can be heard about an awful service experienced by a neighbor, co-worker, or a total stranger whether it was due to the lack of product or the lack of professionalism of the workers. While there is nothing the listener can do immediately, the information does not go unnoticed as “word of mouth” is a very important tool used in the business industry. ‘A career in retail is a fast pace and ever changing one according to Dunne, Lusch, & Carver, ( 2011, p. 34).
With so many competitors in every sector of retail there is no wonder as to why customer service is ecspecially …show more content…

Information control plays a major role in the daily operations of any successful business however Nordstrom provides ownership of such information to associates thereby empowering individuals and departments to “grow their business” within the company. Hourly tracking systems are used in almost every aspect of daily operations and information is communicated throughout the store in a uniformed fashion.
Nordstroms has multiple strategies that are used in singular on combinations in order to achieve a common goal. Associates are recognized for success as well as effort which promotes a uniformed since of pride among fellow associates. The positive support and growth experienced in the business is easily translated into a positive shopping experience. There is a since of community as customers enter the store for the first time or have decided to return because of the previous experience primarily because ever associate is eager to assist customers on their terms at any …show more content…

The behavior control is crucial to the success of the business as Nordstrom takes pride in becoming a community asset in various ways such as charitable donations, volunteer services to non-profit organizations, and fund raisers for organizations such as United Way. Associates are encouraged to learn as much as possible about ways to positively impact the community by way of exceptional customer service in the store and throughout the respective

Show More
Related
494 Words | 2 Pages

Nordstrom’s store interior design has a traditional wood, elegant appearance and, at the same time, conventional. From the main entrance, people can appreciate the illuminated interior lights of Nordstrom with its picturesque windows placed on both sides of the door where they used to collocate inanimate mannequins dressed in the last attire of the season; a festive recreation to enhance consumerism or, Nordstrom’s’ magazines postcards. The retailer entrance is like a short tunnel, an abstract or geometric museum painting that magnetizes people to discover their merchandise variety. At the end of the entrance, in the form of the mini art exhibition tunnel, people can find an empty corridor of merchandise that give people a sensation, a wider and more orderly view of the store, which takes people to the heart of Nordstrom store, the stairs.

Read More
882 Words | 4 Pages

At North Adelaide Foodland I am made well aware of how the owners want the business to run. When I started work at Foodland I underwent induction which included a tour of the store. During the induction I was told about the store uniform. Each shift I am required to arrive in black slacks and shoes along with the shirt and tie provided Romeo’s Foodland. Each worker is required to look neat and wear the name embroidered shirt and tie.

Read More
447 Words | 2 Pages

The Impact Kroger Company Contributed to America Consumers are the driving force in the economy due to everyday consumer needs and wants. So outstanding customer services are imperative to a company’s success. I will explore the dynamics, methodologies, of Kroger’s Company to remain prominent in American history. The moving force behind the Kroger Company was contributed to Bernard Henry Barney, Kroger who invested $372 and founded the first store The Great Western Tea Company in 1883.

Read More
539 Words | 3 Pages

Customers must be able to obtain the service they are requiring in order for the company to be kept on terms with each and every customer. Customers often spend hundreds or even thousands of dollars a year at a company and are absolutely vital for the survival of any business. When these customers have a problem with a product or a question, they expect to have the issue resolved with a customer representative. If the customer service department is not up to par, this can

Read More
1372 Words | 6 Pages

Women had shopped at Penney’s for generations, drawn to their reputation for combining quality products with great discounts through clearance, coupons, and sales. Although Penney’s has tried to forget the drastic policies of Johnson, customers that fled due to his changes have been slow to

Read More
1719 Words | 7 Pages

Customer service as an

Read More
644 Words | 3 Pages

Nordstrom sets the bar high as far as their delivery of benefits and services customers truly

Read More
991 Words | 4 Pages

In this capacity, I was responsible for staff development and coaching, workforce management, overall store sales, inventory management and loss prevention. During my time as Store Manager, staffing fluctuated from six people, during slower sales periods, to 15 during the holidays. Due to my efforts, I was awarded: • Regional Award of Excellence in Business Growth Strategy for 2005 • Nationally ranked one of Top 50 Radio Shack Stores – Feb 2006 and Oct 2005. • District Top Sales Gain Percentage - 24%, May 2005, 151%, May

Read More
767 Words | 4 Pages

Nordstrom has been able to stay successful for so long due to its quality customer experience through personalized service, compelling merchandise offerings, a pleasant shopping environment, and better management of its inventory. Nordstrom is infamously known for their excellent customer service. Customer service is what “sells.” Nordstrom’s employees are highly valued, well trained, and respected which all of these factors cause them to thrive, which is what all companies should strive for within their employees and company. Nordstrom has managed to stay profitable throughout the years even through dips in consumer spending, constant change of fashion trends and intense competition amongst other retailers because of the fourth generation

Read More
895 Words | 4 Pages

It is a well-known fact that more than half the world does not look into a high name company they are purchasing something from. We automatically trust in this company because we enjoy what they are selling to us, but does anyone ever think to look into the labor laws of the store and see how they treat their workers? What kind of conditions do these stores provide for their workers along with seeing who gets paid what? For Forever 21, the article states that “In 2001, the Asian Pacific American Legal Center sued Forever 21 on behalf of nineteen apparel workers in Los Angeles, where the retailer is headquartered.

Read More
508 Words | 3 Pages

When I look at Alpena Michigan I already see a warm and friendly community. People are nice to each other and helpful. The stores in Alpena are always giving to our community. They also are helping the community also. They constantly give to us and help us.

Read More
1072 Words | 5 Pages

To create an organization with a single-minded focus on customers, Nordstrom’s top management needs to better control the middle management. Decentralization is great but more engagement through monthly meetings, setting and evaluating specific goals for middle management, trainings, correcting their approaches etc. would be the way to address these

Read More
615 Words | 3 Pages

Nordstrom is usually located in shopping centers, specialty centers, and central business districts. Nordstrom also has stores in both location choices to further availability to increase its target market, who prefer shopping in these two retail locations. Nordstrom allows customers to search through multiple level stores to find exactly what they want. Nordstrom also has helpful sales floor associates to guide customers to the products they want. .

Read More
907 Words | 4 Pages

How would that make you feel? Well, that is the culture of Nordstrom. In 1901 John W. Nordstrom established the company’s philosophy “ offer the customer the best possible service, selection, quality, and value” (Nelson and Quick, 2015, p. 508). Nordstrom’s emphasis on customer service is what sets them apart from any other fashion specialty chain. Given their strict focused, one could consider how they handle conflict.

Read More
199 Words | 1 Pages

Customer Service has changed over the years, but has it changed for “the better” or for “the worse”? You decide! Great Customer Service was once something businesses held to a higher standard, but not anymore. Great Customer Service is in my opinion starts from within and of course, it can be taught as well. Instead of cleaning and making businesses appealing, you have associates on their cell phones in plain view, not acknowledging customers and don’t care to, and just plain slackers.

Read More

More about Nordstrom Customer Service Essay

Related Topics

Open Document