When going into the service learning project I did not know what to expect. I knew I would have to find the perfect way to communicate with other to get the best information possible. Asking questions about the process of choosing an EMR and problems that they had in the transition process was one of the topics I decided to further pursue. I was eager to learn how the clinic dealt with change and how it affected the environment of the clinic. I needed to ask different people in the clinic because though they used the same system, they each use a different part of the EMR, each for different reasons and for their particular job. When conducting questions about how this EMR was selected it was easier to get answers since the office manager was the one with all the answers.
When conducting the phase about the new EMR I asked each person in the clinic that used the system, students, doctors, billing department and clinic staff. Each had different views when using the system, but agreed that it went a lot faster than the previous one. For the clinic staff it was easier to input information about each patient because it was all on one page rather than in different tabs. It was easy to find a patient and able to distinguish between patients with similar names or date of birth. It also showed times of when check in
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This service learning project allowed me to get an understanding of what goes on in a clinic setting. The Rosenberg School of Optometry uses a certain EMR that is used by many people and at different locations, but it is a fairly new system that has taken time to get adjusted to. They provide special services to their community that allowed me to see that though it is a business and getting money for services is important, providing services to those who need it allows for great representation of what the clinic stands