This research is important in order to assess the overall status of shared services within the standards community and to understand why some shared service solutions are more or less successful than others. In this way Standards bodies can build on each other’s experiences and work together better in line with the overall goal and objective of standards in the real world of business, public services and home communities. The processes and objectives of each NSB are very similar so it makes sense to work more closely together and share systems however this is not happening as a norm for most standards bodies so the question is why and what needs to be done to make shared services work. It is worthwhile understanding how different key organisational …show more content…
All of this research can therefore lead to a better understanding of the way in which standards bodies currently operate their ICT systems and how their supporting ICT operations might be improved. 1.5 Scope and Limitations The overall scope of this research paper is to review how shared services has been adapted and integrated into similar organisations and to analyse how successful the shared services model has been for them. It will also analyse how successful it could be for national standards bodies in the future. The survey and interviews will also provide a detailed insight into the current status of shared services systems in NSBs together with their supporting structures and future plans. The main limitations of this study are the time and number of bodies to be included for practical purposes. 1.6 Roadmap of Chapters Chapter 1 introduces the research topic and provides all the relevant background information on the research area. It describes the primary research question and associated