Street level bureaucrats are police officers, teachers, social workers and others who interact with citizens. According to the video, street level bureaucrats are important to the citizens because whatever they get from the government is what the street level bureaucrats do for them. Their jobs are so complex because what they learn from in school or in training is different from what they would have to do when they are actually doing their job. They would have to take what they learned and apply it to the particular situation quickly without a lot of knowledge. Police officers are considered street level bureaucrats because they make the decisions that produce actual police policy as it affects citizens (pg. 352). Police officers are the