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Summary Of The Article 'Facebook Scores Low In Customer Satisfaction'

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In the article “Facebook Scores Low in Customer Satisfaction”, the issue that is brought up by the author, Jessica Guynn is Facebook users scores low satisfaction in their life. Socializing in real world activities can brings more pleasure rather than socializing on Facebook. Self-comparison can be a strong influence on human behavior, and because people tend to display the most positive aspects of their lives on Facebook, it is possible for an individual to believe that their own life compares negatively to what they see presented by others. The author argued about customer, who used Facebook a lot are more likely decline in satisfaction than those who visited Facebook infrequently. In paragraph II, the author shows or demonstrates her bias against the emotion changes of Facebook users. She conveys her negative views regarding emotional changes through words or phrases such as “how they felt”, “worried”, “lonely” and “how much they had used Facebook”.
The author begins her argument by stating the research finding of which a study published by the Public Library of Science, conducted by Ethan Kross of the University of Michigan and Philippe Verduyn of Leuven University in Belgium, has shown that the more a person uses Facebook, the less satisfied he is with life. The research finding shows that the less satisfaction of a person when he frequently using Facebook in his life. The author also mentions an expert opinion to support her argument which is Internet psychologist Graham Jones, a member of the British …show more content…

Therefore, the Facebook users must use it in a right way from that they will gain the satisfaction from it. In passage V it clearly shows that, Facebook users have insecurities feeling towards other Facebook’s user because they keep comparing their self with

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