Team D Noise Improvement Problem Statement

xecutive Summary Team D Noise Reduction

About the Hospital: This executive summary provides an outline of a recent improvement initiative implemented in 2016. Our mission is to provide trauma and surgical care to South Alabama with a specialty focus on complex obstetrical and pediatric care. University of South Alabama’s Women and Children’s Hospital (USA-WCH) is dedicated to providing complex healthcare services South Alabama region. Fiscal sustainability is the only way to continue to provide the best patient care, quality, and research. Problem Statement: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) provided a sample of fifty surveys with significant patient satisfaction failures that resulted in patient satisfaction rating below score of 7 to equal 1/3 of persons 50 surveyed. Correlation between decreased satisfaction and increased noise levels sig level <.001 , -.615 per descriptive SPSS analysis.

Analysis of Problem: Team D formulated to analyze problem of increased noise and decreased satisfaction and

Noise is a problem not only fiscally to USA-WCH, but physically to our clients. Objectives formulated to increase patient satisfaction rating at intervals of 6, 9, 12 months that are concurrent with the respective benchmarks of 25 %, 50 % and 90 % improvement and NR. Training implementation based upon Massachusetts General Hospital’s similar NR problem and successful solution training pamphlets published in literature. Nurse training measurement of knowledge retention at post initial increase of 20 % and post final training sessions goal increased by 80% benchmarks were set. Team D designed the Quality analysis and implementation guidelines of the nurse training and data collection. NR training to be conducted and customized by the USA-WCH Nursing Division and developed with MGH as a