The Three Key Ideas Presented By The Guest Speaker

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Three key ideas that were presented by the guest speaker (Marcus Whitney) were the three modes of leadership, with the first mode of leadership being the ability to listen (M. Whitney, personal communication, 2017). Leadership must master a certain level of listening skills in order to be an effective and efficient leader within their organization. The ability to listen to employees can improve morale among coworkers, upgrade working conditions, and reduce employee turnover. Listening skills are a vital tool when building a relationship with the organizations customer base. Listen to what their needs and wants are and strive to meet them. Observance is the second key idea (M. Whitney, personal communication, June 24, 2017). “The volatility