Tier1 Case Study

Topic: Number of Suppliers (Supplier Evaluation and Certification)

Having created platforms or infrastructures that provides TiER1 the ability to meet the two afore-mentioned supply chain pre-requisites (automated information and centralization), and with a clear definition of the company’s core competency based on their business model, we can begin to focus on TiER1 business needs and the suppliers that can meet those needs. Specifically, we evaluated the process TiER1 follows in setting a supply base, evaluating suppliers based a pre-determined criteria, selection and certification of preferred suppliers. It is worthwhile mentioning that, based on TiER1’s business model, the supplier certification process does not follow the conventional

This dynamic process, which represents one of their largest operational costs, is highly variable. The acquisition of services at TiER1 flexes with demand and because these are domain-specific, the company relies on an informal/general supplier evaluation and selection process to assess supplier capabilities. TiER1 relies on many suppliers for services. In theory, firms should use as few sources as possible in order to “enable the development of close relationships with the best suppliers” (Wisner et al., 2014) or simply “the minimum number of suppliers to lower the risk” (Alhourani, 2015a). Based on our assessment of TiER1, there is an opportunity for improvement at the company in this area because supplier selection and certification involves both risk management and overall quality

There is no need to re-invent the wheel every time a supplier is needed at the organization.

Topic: Customer Relationship Management (CRM)

TiER1 Performance Solutions helps companies improve their performance by improving the performance of their people. The business model of TiER1 is very customer centric. They work hands on with their customers to understand the elements that prevent a company from being successful and find ways to correct those issues.

The challenges that face most companies usually result from people or the performance of people within an organization. TiER1 has immense expertise and knowledge in learning, strategic change, and organizational effectiveness that helps companies to implement and manage change initiatives. As TiER1 works so closely with customers to learn all aspects of their business, there is an abundance of information that is collected. In order for TiER1 to make individualized recommendations they must share all of the information collected across all departments. When dealing with incoming data from customers of this caliber, it’s imperative that TiER1 manage the information properly. As a result of this need, TiER1 has recently implemented a new Customer Relationship Management (CRM)