The Complete Process Many businesses have found that success can be elusive. Yet, for those that master the implementation of processes and controls which move the organization towards success, the reward can be a world-class organization. In the realm of healthcare, the pinnacle of success has been reached by the Mayo Clinic, America’s number one healthcare facility (The Real Meaning of US Hospital Rankings, 2014). The goal of the organization’s supply and procurement department is to purchase the appropriate item, the right quality as well as quantity of items at the right price as well and at the correct time (Sollish & Semanik, 2012). While many factors play a role in the Mayo Clinic’s success, the organizational benefits of a high performing procurement and supply management department cannot be understated. The Mayo Clinic focuses on a well-executed supplier relationship management (SRM) which aligns the goals of the Mayo Clinic with those of its suppliers. It is a supply management process which strongly furthers the organization in achieving its mission and vision statements. This results is an organization which is the epitome of success; nevertheless, even the most successful firms have areas for potential improvement. …show more content…
The organization is very focused regarding the type of contract the organization enters into with suppliers. This may be because recently the CEO, John Noseworthy analyzed trends in their procurement costs and initiated many new