Dave Logan's What Leader Really Do?

The term corporate tribes is coined by Dave Logan with his team during their 10 years rigorous study of approximately 24,000 people in more than two dozen corporations, Logan, King, and Fischer-Wright refine and define a common theme: the success of a company depends on its tribes, the strength of its tribes is determined by the tribal culture, and a thriving corporate culture can be established by an effective tribal leader (Logan, King, & Fischer-Wright, 2008).

Logan, King, and Fischer-Wright believe that every organization is really a set of small towns (Logan, King, & Fischer-Wright, 2008). The town is a human settlement where people interact with each other, and both business and politics are present. The town is headed by a mayor, duly

, was able to differentiate management and leadership, according to his article, “Management us about coping with complexity. Its practices and procedures are largely a response to one of the most significant development of the twentieth century: the emergence of large organization. Without good management, complex enterprises tend to become chaotic in ways that threaten their very existence. Good Management brings a degree of order and consistency to key dimensions like the quality and profitability of the products. Leadership, by contrast, is about coping about change. Part of the reason it has become so important in recent years is that the business world has become more competitive and more volatile. Faster technological change, greater international competition, the deregulation of the markets, and overcapacity in capital-intensive industries……. and the changing demographics of the workforce among the many factor that contributed to this shift. More changes are more and more necessary to survive and compete effectively in this new environment. More change always demand more leadership.” (Kotter, 1995). The BPO sector need more leaders than manager because of its fast paced environment and it continuously changes. The success of a leader in the BPO will be largely determined by how efficiently and effectively he /she respond to the challenges of change in the company. Change is inevitable, unavoidable and unstoppable and

However, people though that the concept of management and leadership are the same, they cannot distinguished what is leader and a manager is; they view the aforementioned roles as the same and no difference at all. It has nothing to do with having charisma or other exotic personality traits which is one of the requirement and characteristic of a leader and a manager.. It is not a province of a chosen few. Nor is leadership necessarily better than management or a replacement. Rather Leadership and management are two distinctive and complementary systems of actions (Kotter, 1995). Each has it own function and characteristics activities, both are necessary for success in an increasingly complex and volatile business environment (Kotter, 1995). Most of the corporation today, here and abroad, are overmanaged and underled. The BPO sector in the Philippines is overmanaged and underled that cause’s high turnover, pull-out of the account from one company to another; and worse is closure of the account or the company itself. Successful organization do not wait for the leaders to come along. Therefore, BPO companies are actively seek out people with leadership potential and expose them to career experiences and they keep developing their leaders, while they seek as well managers to manage the organization to make sure that the business is profitable. While improving their ability to lead the people of