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Unit 12 M2 Essay

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Unit 12-M2
In this document I will be explaining the advantages and the disadvantages of outsourcing technical support. I will give 4 advantages and 4 disadvantages of outsourcing.
Advantages
Time Zone:
One of the advantages of outsourcing it is the time zone between your country and the location you are outsourcing to. This means you can get your job done while you are closed for the day and wake up to your service being delivered the next morning. This advantage gives you and your business round-the-clock business operations. For example you live in England and you are outsourcing your business to America, when its night in England its morning in America, this means when you are sleeping at night and your business is closed in your country, …show more content…

You can get your job done in other countries at a lower cost and at better quality as well. Due to the difference in wages between countries, for example western countries and Asia, the same kind of work that is done over there can be done in India at a fraction of the cost. This means your business can save around 60% of its money by outsourcing. Plus, the quality of the services provided is high thereby ensuring that low-cost does not mean low- quality.
Focus on Core Areas:
Another advantage for outsourcing your business it would free your energies and enable you to focus on building your business more, it allows you to invest in research and development and move on to providing higher value added services. What this means it’s that outsourcing allows you to improve your business and allows you to take bigger steps.
Levelling and Keeping the Game Rolling:
For small businesses that do not have enough money to support in-house services, unlike larger companies, outsourcing can be a saving grace and can help them act “big” by providing them access to technology similar big businesses and other perks on expertise larger organisations or businesses carry. For example your business is small and across your business there’s a bigger business by outsourcing your business you can get accessed to similar technology as them which will make them see your company is

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