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Verizon Communications Inc. Case Study

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Verizon Communications Inc., is incorporated in Delaware and based out of New York City, was established on June 30, 2000, from the merge of Bell Atlantic Corp. and GTE Corp., in which was one of the largest business merge in U.S. history. Prior to the merge, GTE was one of the world’s largest telecommunications companies serving 35 million access lines and the leading wireless operator in the U.S. serving more than 7.1 million wireless customers. Compared to GTE, Bell Atlantic served over 43million access lines and managing one of the world’s largest and most successful wireless companies with 7.7 million U.S. wireless customers and international wireless investments in Latin America, Europe and the Pacific Rim.

The Creation of Verizon Wireless …show more content…

By April 4th, 2000, GTE wireless became part of Verizon Wireless creating the largest wireless carrier in the nation. With the merge of Bell Atlantic and GTE, three months later, Verizon Communications became majority owner of Verizon Wireless. Bell Atlantic CEO Ivan Seidenberg became the founding President and co-CEO of Verizon, later retiring in 2011, and GTE Chairman and CEO Charles R. Lee became the founding Chairman of the Board and co-CEO of Verizon which retired in 2002. After the retirement of Ivan Seidenberg in 2011, Lowell C. McAdam stepped in and became CEO and Chairman in 2012. In 2004, Verizon Communications was added to the Dow Jones Industrial Average. With continued investments and growth particularly in broadband and wireless, Verizon became the worldwide leading provider of information technology and advanced communications to large business and government customers after merging with MCI in 2006. MCI, formerly known as WorldCom, was a global communications provider that delivered advanced communications to businesses, government, and consumers. Verizon purchased Alltel Corp. in 2009, making the company the largest wireless provider in the United

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Connected Verizon standard Sharon customers had issue calling a certain number while driving through Ohio kept getting a message saying “All circuits are busy try again later”. Sharon actively listened and responded to the customers issue with empathy. She personal provides assurance of help to get the customer issue resolved. Discover Verizon standard Sharon asked some good open end question like the number that’s being dialed is it a landline or mobile number.

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Comcast will likely pursue other strategic acquisitions in the future. Following a decade of expansion in the 1990s, Comcast made a huge splash when it purchased the broadband operations of AT&T for $45.5 billion in 2001. Even though the acquisition of Time Warner fell through, Comcast continues to acquire smaller firms. In 2014 they acquired Power Cloud Systems and Freewheel Media, the addition of both of these companies has placed Comcast in a position to take advantage of some new trends in the industry. As more Americans are using their smart phones to watch movies and control their appliances, the acquisition of both these companies has again given Comcast the advantage because both these companies will provide Comcast customers with the continued bandwidth that they will need to use their devices where ever

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What is Verizon Wireless? Verizon Wireless is the second-largest mobile network operator in the United States. A wholly owned subsidiary of Verizon Communications, this wireless service provider offers calling plans, cell phones, accessories, tablets and more from reputed brands including Apple, Samsung, Motorola and LG. Apart from the wireless plans which provide users connections over 200 global destinations, the company also provides wired solutions to businesses and homes.

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Verizon Wireless is a corporation that provides the best wireless service in the United States of America. Looking at my place of employment in Columbia, South Carolina it has about 1000 or more workers in the call center. This call center is one of the biggest call centers here on the East Coast and we are a very family oriented place of business. When you walk the halls, looking around seeing other employees and some know you by name and some you have never even met. It could be scary at times, but in the call center environment that could be a good thing especially within Verizon Wireless.

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In April 1989, after the breakup of the Bell System, US Sprint, gained access to millions of Bell company telephones. With access to thousands of new accounts from their pay phones, US Sprint revealed its first profitable quarterly earnings, an estimated $27.5 million in April 1989 (McCraken, 2011). In August 1989, US Sprint acquired Honolulu-based company. The bilingual agents were able to handle calls between Hawaii and Japan. US Sprint now had 50 percent market share of calls coming out of Hawaii.

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After Bell’s success with filing patents and defending himself legally, Bell’s company emerged as American Telephone and Telegraph or AT&T which dominated the industry. Wall phones and candle stick phones would be implemented with bells and a common local battery and lines would have to be built between the phones. Telephones entered the mainstream market in 1900 when companies started making them and there were nearly 600,000 phones in the system. Five years later the number would rise to 2.2 million phones. AT&T would go on to purchase the Western Union company, which Elisha Gray and Thomas Edison worked for, creating a monopoly on telephone service.

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The AT&T Corporation, formerly known as the American Telephone and Telegraph Company, was created as a subsidiary of Alexander Graham Bell’s company, Bell Telephone (nytimes.com). AT&T was formed to handle the long-distance portion of the telephone company but has since branched out into other forms of technology (about.att.com). AT&T has always been innovative for their time, in 1927 they were the first to make a transatlantic phone radio which stretched from New York City to London (nytimes.com). AT&T has recently started expanding their company into other mediums, they bought out DirectTV in 2014, and launched their new product Digital Life in 2013 (about.att.com). Digital life is an application that connects to a smart security system that

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Their interaction could be improved by not outsourcing their call centers as there are complaints of keeping jobs in the U.S. Verizon uses Computershare as its stock transfer agent and registrar to communicate with shareholders. They can receive stock information via online, phone and mail. Also, they have annual meetings for the stockholders where they receive stock data. After reviewing some communications, they give a good review to stock results. They could improve their interaction with stockholders by communicating changes because some stockholders weren't in approval of some actions taken.

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AT&T closed the deal and bought DirecTV for about $49 billion in July this year. This merger will make AT&T the country’s largest pay TV provider, with more than 26 million subscribers. Why did AT&T agree to pay this whopping price to acquire DirecTV? The answer to this question lies in the problem AT&T was facing with the rising competition from other wireless companies and losing money to cable companies providing phone services. With the fast growing streaming and wireless technologies, more and more cable and satellite service providers want to control content and delivery.

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