Clerk: Clerks are responsible for providing services by accepting payments from customers in exchange of products. They should also assists the customers in selection of products and directing them in the right direction to right department. Clerks needs Information about Customers and Products and Sales promotions. Customer data includes Customer Name, Address, phone number and Date of birth and some processing information like purchase points. Product related data like Product ID, brand, price and quantity available in store is needed to process the billing and payment methods along with available deals on that product. Clerks use the above information to track Customer transactions to resolve any customer complaints for refunds & exchanges …show more content…
Store managers uses consolidated sales and inventory reports to compare and analyze demands of customers and store needs. These information helps to design store budget and to manage purchase orders for inventory department, calculating employee pays submitting financial reports to corporate managers. http://www.fundinguniverse.com/company-histories/walgreen-co-history/ Walgreens vision is to be America’s most-loved pharmacy-led health, well-being and beauty retailer. Its purpose is to champion everyone’s right to be happy and healthy. To meet this vision and purpose, Walgreens is focusing on three core strategies to better serve customers: Offer ultimate convenience With stores located within five miles of 75 percent of Americans, and with popular online offerings and an award-winning mobile app, Walgreens interacts with 8 million customers a day. Whether it is for a prescription, last-minute grocery or gift needs, photo prints or beauty products, Walgreens helps customers quickly get in and get what they want with ultimate convenience, often finding an unexpected shopping need to fill along the way. As Walgreens refreshes its displays and aisles, stores are getting easier than ever to navigate and are better lit and stocked with items that are more targeted and locally relevant. At the same time, advances in employee training are making customer service more personal and friendly. Beyond the walls of its stores, customers get Omni channel access to Walgreens service, both online and through one of the most popular and sophisticated mobile apps in retail shopping. Use your phone to scan-and-refill prescriptions, clip digital coupons or order prints of your selfie