In this discussion, we will look closely at Rite Aid/Walgreens Boot Alliance concerning retail staff in the field (Nassar, 2007). In addition, what management staff is expected to perform the job on ground level (Nassar, 2007). Furthermore, the scope of interest will be an understanding of what is "capability," as well as job knowledge, communication skills, and technical skills (Nassar, 2007).
In order to answer what is the self-assessment of the working staff at Rite Aid/Walgreens Boots Alliance, one must define the differences between the terms capability and ability (Nassar, 2007). When one considers the term "ability" in business, one must consider it to be a person natural capacity to act, however, in terms of capability; it is the raw talent that lies underneath a person to perform (Ability, 2018). One may even liken the term "ability" to potential power that has not been fully hardness (Ability, 2018). As for "capability," it is the hardness skill of a
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Secondly, Rite Aid/Walgreens Boots Alliance looks for communication skills with respect to corporate policy (Walgreens Boots Alliance, 2018). In saying this, these are traits that follow; first, professional etiquette, politeness, interacting with consumers of the Rite Aid/Walgreens image, helpful attitude, and awareness of store design (Walgreens Boots Alliance, 2018). Thirdly, both Rite Aid and Walgreens technical skills are as follows; first, the ability to understand basic math, and percentages, secondly, the capability to run cash registers with software that handles the task from sales, training and human resources issues, thirdly, the use of Motorola MC3090G Mobile Computer Barcode Scanner that allows communication to be performed for ordering, freshness etc. (Walgreens Boots Alliance,