Asurion opened its doors back in 1995 as a mere Road Side Assistance Company and today has evolved into a global leader of connected life services. Asurion has over 17,000 employees globally and over 290 million customers. (https://en.wikipedia.org/wiki/Asurion). Asurion is an innovative company that delivers best-in-class company that provides wireless phone and other devices and products with insurance protection. The company prides itself on three fundamental standards that are the basis for the Culture of the company: Core Values, Operating Principles, and Customer Experience Principles. Asurion has a passion for innovation, continuous improvement, and providing uncompromising commitment to customer service and delivering an unmatched value proposition. These values provide a strong foundation for the operating Principles and are the fundamental beliefs of the Company. As Asurion continues to evolve there is always a constant commitment to exceptional customer service. They have adopted CX-6 Principles to assure that they remain focused on building better relationships with customers and beyond. (http://asurionsupport.com/SprintPSDS/CX6.html) …show more content…
Pride shines immensely on people’s faces and is immeasurably obvious in their commitment to their jobs. Asurion was voted one the 10 ten coolest places to work in Nashville, TN. (http://blog.octanner.com/work-we-love/top-10-coolest-companies-to-work-for-in-nashville) Michael P. Daugherty is a Charismatic highly intelligent individual. He is the Director of Architecture Governance at Asurion. His primary job responsibilities are Back office platform Architecture reviews and discipline including finance, accounting and supply chain management. He also provides general communications about Architecture. Being a Certified Master Architect he also get involved in other projects daily for advice and