If we supposed that the service level agreement states that the system would not be offline or unavailable more than 45000 seconds a month then the goal would be to stay away from exciding the stated time. In the data from the years 2009-2017 we can see that the average total downtown is 44151.24 and we can determine that for the most part we are keeping with the goal of not exciding the 45000 mark. In the histogram, we can also see that there was also a high number of occurrences were the system was offline or unavailable for more than 45000.
During Q1-Q2 2015, I have achieve 5 out of 6 KPI target. The numbers provided below are average KPI from January to June 2015. Quantity of achievements: • Percentage of invoice posted against PO is 90.45%, which the target is 81%. Posting against PO can be maintained by not forgetting to deduct WHT and recording the correct amount of VAT.
Management of Care Case Study Josepha is working on a medical surgical unit with three other RNs and one LPN. There is also a male and a female patient care tech. Josepha has been a nurse for four months, and after completing two months of orientation she takes a full assignment as a registered nurse. Josepha feels that the assignments she receives are not always fair, as she tends to get the most challenging clients.
In P5 of my work I am going to outline and discuss the strategies and procedures used in health and social care to reduce the risk of abuse. The aim of the independent safeguarding Authority (ISA) was established under the Safeguarding Groups Act 2006 to protect children and vulnerable adult to those who might abuse them. The strategy in order to achieve this is through mentoring people who seek access through their work, paid, unpaid and voluntary. As they have to be registered under the vetting and barring scheme and will be checked against one of two barred list. Reference can be defined as being information that is written by a pervious employer that tells the workplace what type of person the individual is and if their experience is valid and if they have the experience to work with vulnerable adult.
Health and safety at work act 1947 The health and safety at work is the legislation, which covers the employees’ health and safety in the UK. The law requires a high level of management that employers must follow, they must look at risks and assess them and take a sensible measure to prevent these risks from happening. This policy and procedures is for Risk assessments and the fire policy/procedure. This promotes safety because care organisations have to make sure that they are able to provided a safe environment in a health and social care setting.
1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work. The Local Complaint Stage (1) Immediately after hearing of a complaint, contact the complainant to determine where their issues lie and what they would like to see as a result of the investigation. It is important that the local manager • Demonstrates a caring attitude and shows that there is a genuine attempt to understand the problem. • Ensures the complainant is aware of the complaint process and timelines • Provides the complainant with their contact name and telephone number • Obtains all complaint details at this point of contact to avoid the customer having to repeat themselves
How can we not talk about family when family’s all that we got? Everything I went through you were standing there by my side (Khalifa, 2015) are a few of my favorite lyrics. Growing up I remember constantly being surrounded by family. Not to mention family can play a large part in compliance because of their influence. Furthermore, including the family when treating a patient generally holds the best results.
Explain what is meant by the term of 'duty of care': Duty of care is when we must follow the correct policies and procedures in order to protect and safeguard children from any harm. This means that we have a respnsibility to do daily health and safety checks on all equipment that children are likely to use encase any of it is broken, we must carry our risk assessments in order to make sure that all work areas and play areas are safe for children to use and also most importantly we must carry out fire drills so that children are familiar with the sound of the fire alarm, aware on where they have to go in order to reach safety and what they have to do. Upholding the rights of children and young people:
Person Centred Care and the Older Adult Is a person centred care approach really that important when it comes to nursing an older person? The answer is simply, yes. Older people are susceptible to a range of vulnerabilities and threats to their personal identity. This essay sets out to prove how meaningful and imperative it is for nurses to provide the elderly with individualised patient care. Divided up into two sections, the first will include a discussion on how patient centred care immensely benefits an older adult by improving their experience while being looked after and taken care of.
Unit 2 HEALTH AND SOCIAL CARE VALUE Learning aim A explore the care value that underpin current practice in health and social care We have done role play with young people with disabilities and old people and we demonstrate Confidentiality Dignity, Respect for the individual Safeguarding duty of care A person-centered approach to care delivery. Young people with a disability it was ok, we done with them how to decoration make Christmas card we down because Christmas is coming soon so we decided in group that we will do with them Christmas care and degradation it was very fun and there are very happy I use only some of them because we don't have enough time to play but still I use much I can.i have improved more about this. Aim A:Valuing
(Joint Commissions, 2014).It is important for nurses to explain how to use the call light to the elderly patients, and also to ask for help before getting out of bed. Vulnerable patients should be placed close to the nursing station for close monitoring. It is very important to educate health care workers on the approaches used to prevent falls. The measures used to prevent falls in the elderly could include; carrying out a risk assessment during admission, placing colorful stickers outside their doors, stopping the use of psychotropic medications, teaching them the best way to use their assistive device, placing their call light and belonging within their reach, placing their beds in the lowest position with brakes /wheels locked at all times, removing throw rugs from their surroundings, making sure that they are wearing non-skid shoes/socks before ambulating and also giving them their prescribed Vitamin D supplement as well as encouraging them on the use of their corrective glasses or hearing aids. It is very important to educate health care workers on the approaches used to prevent
In the ever changing landscape of health and social care and children and young person’s settings there are many pieces of government legislation and regulatory framework that service providers and organisations must now comply with. For example Care Quality Commission (CQC) introduced the essential standards of quality and safety which are central to the workplace. Every staff member has responsibility for providing good quality social care. Social care governance is the process by which organisations ensure good service delivery and promote good outcomes for people who use services.
It was a satisfying moment as a nursing student to not be afraid and know how to provide safe and preventative care to reduce the risks for falls, such as having my clinical instructor, a colleague and myself to help a client that has fragile bones and was confused because of their medical diagnosis. As well, we can provide proper prevention and infection control by applying correct hygiene care after assisting a client with an infection such as clostridium difficile. What did not go well after this experience is I found out that this client had clostridium difficile and at first, I was scared that now I am at risk and will acquire this infection. Instead, I looked at it as I am overcoming my fear of the different infections and diseases I will be exposed to as a nurse and that is why learning how to perform proper hygiene is very important. This bad thought turned into a learning curve and that nothing will make me not provide safe and effective care to any client.
Nursing is a profession that started as part of the larger medical field. Nursing has dropped its dependence on the medical field and it has grown independent with its models and separate interventions. Many nursing leaders have devised different theories to fit into the nursing field. There are some different nursing theories that encompass the nursing theory. The need theory, unitary human theory, self-care theory, interpersonal theory, transcultural nursing, and from novice to expert theories are all nursing theories.
Health and social care is something that I have always been passionate about. Because I have studied health and social care for the last four years I have regularly met a lot of the most vulnerable members of society through past work experiences. Through past placements I have worked with children who have special needs. This helped me develop ways of communicating with the children this could be through sign language. Because my Aunt is deaf I have taught myself basic sign language in order to communicate with her effectively.
