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AODA Accessibility Standards For Customer Service Essay

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2. SUPPORT PERSONS:
To ensure equal access to services, all employees must work with both the person with a disability and the support person that accompany them (“AODA - Accessibility Standards for Customer Service Policy”; “O. Reg. 429/07: Accessibility Standards for Customer Service” 4).

3. SERVICE ANIMALS:
“All employees must permit persons accompanied by a service animal to enter the premises with the animal and to keep the animal with him or her, except in those areas in which the animal is excluded by law. Where an animal is excluded from an area by law, other reasonable arrangements must be explored with the person with a disability to allow the person to access the… services in that area” (“AODA - Accessibility Standards for Customer Service Policy”; “O. Reg. 429/07: Accessibility Standards for Customer Service” 4).

4. ASSISTIVE DEVICES: …show more content…

5. TEMPORARY DISRUPTIONS:
KPMG “…must provide notice to the public of any disruptions to facilities or services usually used by persons with disabilities, including information about the reason for and expected length of the disruption and a description of any alternative facilities or services that are available” . (“O. Reg. 429/07: Accessibility Standards for Customer Service” 5; “Step-by-step AODA Guide” 32). Note: See Appendix A for sample form that may be used to record actions taken during a disruption (“AODA – Accessibility Standards for Customer Service Disruption Form”).

6. FEEDBACK PROCESS (To be achieved by Jan. 1,

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