ipl-logo

AODA Accessibility Standards For Customer Service Essay

1107 Words5 Pages

2. SUPPORT PERSONS:
To ensure equal access to services, all employees must work with both the person with a disability and the support person that accompany them (“AODA - Accessibility Standards for Customer Service Policy”; “O. Reg. 429/07: Accessibility Standards for Customer Service” 4).

3. SERVICE ANIMALS:
“All employees must permit persons accompanied by a service animal to enter the premises with the animal and to keep the animal with him or her, except in those areas in which the animal is excluded by law. Where an animal is excluded from an area by law, other reasonable arrangements must be explored with the person with a disability to allow the person to access the… services in that area” (“AODA - Accessibility Standards for Customer Service Policy”; “O. Reg. 429/07: Accessibility Standards for Customer Service” 4).

4. ASSISTIVE DEVICES: …show more content…

5. TEMPORARY DISRUPTIONS:
KPMG “…must provide notice to the public of any disruptions to facilities or services usually used by persons with disabilities, including information about the reason for and expected length of the disruption and a description of any alternative facilities or services that are available” . (“O. Reg. 429/07: Accessibility Standards for Customer Service” 5; “Step-by-step AODA Guide” 32). Note: See Appendix A for sample form that may be used to record actions taken during a disruption (“AODA – Accessibility Standards for Customer Service Disruption Form”).

6. FEEDBACK PROCESS (To be achieved by Jan. 1,

Show More
Related
186 Words | 1 Pages

S4.2 – I thought the building was c1919? I agree this needs to change to 1919 and 1940 is incorrect. S4.3 – what access controls could you use to the wheelchair access – keypad type? Generally, if it is only visitors, then a call point would be sufficient.

Read More
1996 Words | 8 Pages

It is important that someone with a disability be given an opportunity to participate in activities like anyone without any form of discrimination. We need to be as accommodative as possible. Another consideration is making sure that the emotional and physical needs are being meet so they are given the same opportunities as people who do not have disabilities. Physical and emotional wellbeing are important for a person’s functionality. It is ethically important that we are able to participate in work, education, society

Read More
904 Words | 4 Pages

Throughout the course of history, federal legislation and Supreme Court decisions have empowered the evolution of rights for Americans With Disabilities. Milestones made by both branches of government have efficiently modernized and safeguarded this marginalized group of people. For instance, discrimination against these individuals is prohibited, in manners such as, education, public transportation, and employment. However, in the free country of America, their freedom wasn’t granted. Restaurants were able to refuse service to people with disabilities and people confined to wheelchairs were forced to leave them behind to be able to ride a bus or a train.

Read More
231 Words | 1 Pages

Individuals with disabilities are required to have equal access to all benefits of the job. • I would use this term at work by always following the rules under the Act and provide equal treatment to all employees. I will make sure others provide equal treatment to those who have disabilities. 2.

Read More
1381 Words | 6 Pages

The people with disabilities that would want to apply for a specific job would have to show that in the job their disability would ultimately slow down or cause an extreme downfall in the business in order to not be considered at least to obtain the job. However, afterwards every employee with or without disabilities will have to go through an entrance exam once they have already been moved to the maybe pile. The act will disapprove of the employer to ask questions on the disability unless and only unless their disability might pose as a future downfall in the business. For the sum of the hiring process this will not interfere if the company

Read More
993 Words | 4 Pages

Pre-employment inquiries are made only regarding an applicant’s ability to perform the duties of the position. Reasonable accommodation is available to all disabled employees, where their disability affects the performance of job functions. All employment decisions are and should always be based on the merits of and qualifications of individuals, not based on the disability of

Read More
1079 Words | 5 Pages

In 1969, a leader, Charles Manson ordered members of what was known as the “Family,” to break into a Hollywood home and murder five people, including a pregnant actress. Less than 48 hours later, they were asked to murder two more people (Bugliosi). A couple years later, in 1978, a man named Jim Jones convinced over 900 of his followers to drink a cyanide-laced beverage that killed them all (Gritz). These horrifying stories made headlines and shocked the world. When one thinks of cults, the Manson and Jones cases are the kind of examples that come to mind.

Read More
532 Words | 3 Pages

An employer is required to make provisions to existing equipment to make them usable. They also require accommodations such as work reassignments and adjusting work schedules when necessary. According to the EEOC, “It is a violation of the ADA to fail to provide reasonable accommodation to the known physical or mental limitations of a qualified individual with a disability, unless to do so would impose an undue hardship on the operation of your business. Undue hardship means that the accommodation would require significant difficulty or expense.”

Read More
664 Words | 3 Pages

According to the Ability Center, The Americans with Disabilities Act of 1990 (ADA) makes it unlawful to discriminate in employment against a qualified individual with a disability. The ADA also, outlaw’s discrimination against individuals with disabilities in State and local government services, public accommodations, transportation and telecommunications (Blanck 5). This document explains the part of the ADA that prohibits job discrimination. The U.S. Equal Employment Opportunity Commission along with State and local civil rights enforcement agencies, work to enforce this part on the law (Blanck). The law unquestionably improved the lives of people with disabilities in many ways, especially by enhancing their access to businesses and public places.

Read More
846 Words | 4 Pages

Non-disabled people are not obligated to "take care of" the individuals with disabilities. They may offer assistance to whomever they choose, but most disabled people prefer to be responsible for themselves. People with disability are trying very hard to change the perception of society towards them. They may offer assistance go to school, get married, work, have families, get angry and dream, like everyone. They want to be included in society, not excluded, separated or discriminated.

Read More
959 Words | 4 Pages

Though I ended up buying a shirt with a panda on it, the store owner never once got frustrated with having to deal with the communication gap. On the contrary, I think he was quite happy to try and help me find what I was looking for, and did not seem to mind my “Deafness” at all. My second experience was definitely a positive one. Our third scenario, one Deaf and one hearing, produced some mixed results. When I was the Deaf person in the scenario the employee immediately began talking directly to my hearing friend and ignored the fact that I was the one asking for

Read More
1285 Words | 6 Pages

The evidence presented in this study also suggests that there are many reasons which prevent individuals with learning disabilities accessing effective health care. Further organisational barriers were presented which may impede effective communication between patients and staff. It may be that the need for written forms of communication or the use of poor signage caused issues for these individuals as reduced literacy skills may make it difficult to comprehend these types of communication. Rigid appointment systems may be a barrier to accessing health care if the patient is unable to tell the time or manage their time effectively. Tuffrey goes on to suggest that it is essential that staff have the appropriate attitude and knowledge to treat vulnerable patients and reasonable adjustments need to be made to address some of the barriers preventing this.

Read More
1402 Words | 6 Pages

As a result, new research methodologies and tools, such as assistive technology , that promote inclusion and accessibility for people with disabilities, have been developed , hence showing how ethical guidelines have led to positive changes in research. By promoting inclusion, diversity and equality researchers can ensure that their studies are representative of diverse populations and applicable to a broader range of individuals. Thus, the introduction of ethics has had a positive impact in the way research is conducted whilst promoting significant moral

Read More
720 Words | 3 Pages

The concept of accessibility extends to a wide range of facilities that are a part of our everyday usage such as elevators, Braille signage and sound-enabled signals at pedestrian crossings. The overall aim of this concept is to enable people with special requirements to gain access to aspects of everyday life that include transportation, education, employment, housing, entertainment and so on.

Read More
1149 Words | 5 Pages

This has without doubt, severe impacts on the work environment and the immediate parties involved. Individuals with disabilities constitute the nationwide largest minority groups, and are incidentally the only group any of us can become a member of at any time. According to Jean Jenkins (2013) there are some approximately 28 million hearing-impaired individuals in America. Whilst aides have brought hearing to some, there are others that opt to keep sign language as their method of

Read More

More about AODA Accessibility Standards For Customer Service Essay

Related Topics

Open Document