Task 4 Task4.1 The quality of the supervision an employee receives is critical to employee retention. People leave organisation due to miss understanding with managers and supervisors more often than any other reasons. Hence the reporting officer or the supervisor has a critical role to play in staff retention. Anything the supervisor does to make an employee feel unvalued will contribute to high labour turnover. Frequent employee complaints canter on these following areas. --lack of clarity about expectations, --lack of clarity about earning potential, --lack of feedback about performance, --failure to hold scheduled meetings, and --failure to provide a framework within which the employee perceives he/she can succeed. Talent and skill utilization