P3 Customers are the primary priority to all businesses which are making a lot of profit and their aim is to increase making profit, as without them, businesses such as McDonalds, would not be able to make any profit from their services. This is the reason that clients are essentially important in the process of associations interacting with them. McDonald 's guarantees that they keep track of the customers satisfaction as they are making sure that they provide a good customer service to their clients, as it can possibly promt customers into purchasing more products. By doing so, both McDonald 's and their customers are going to be satisfied and happy as the clients are the ones financing into the business and the clients themselves are on the other side, the receiving end, of good quality products. Never the less, if McDonald 's don 't monitor the customer 's satisfaction, the will probably be passing up a great opportunity to built on what their customers ' feedback was
These little things make a huge difference and make customer happy and will have a great impact o your business. (chou, 2013) 2.4 Customer service and to help the customers when they are facing difficulty with the products. It’s our responsibility to solve the problem as soon as possible. 2.5 For feedback, better communication play a vital role, your communication will explore your business; this can be done by few ways. Surveys are the easiest way of bread and butter for getting feedback, it is easy to scale analyze and send out by long surveys and short surveys.
Ultimately, creating a two-way conversation with customers is a way of engaging them to improve word of mouth marketing, something Atomica already relies on (Bannister, 2017). Empowering staff to provide better service may help customers see the value Atomica can provide as a specialty product rather than a product for core customer value, which may provide a competitive advantage to the restaurant. With specialty products, consumers only invest time in finding the restaurant rather than comparing it to others, and want to put forth special purchasing efforts. Furthermore, even though Atomica’s prices are competitive with Jack Astor’s and Wooden Heads, two of their competitors, providing higher quality service than competitors at the same fair price allows the restaurant to compete based on providing a good value pricing strategy. Consumers may be more likely to make repeat purchases if they feel they are receiving superior value for their
In “The ‘Banking’ Concept of Education” Paulo Freire addresses the inefficient and oppressive nature of modern education. Freire explains that the way in which teachers conduct educating is harmful to the students as well as the teachers. He proposes an alternative method to the banking concept called the problem-posing method. This method treats the teacher and students the same and allows for knowledge to flow in both directions. What Freire tries to convey in his work is that the way the act of educating is performed has a profound impact on the way the students materialize into the real world and how education can be used, intentionally or not, to control the students.
Priscilla Avila Professor Karn English 1A March 9 2023 "Still, nearly half (48%) of businesses worldwide rely on the power of loyal customers to spread the word about their products or services. " - Grace Kim, https://tinyurl.com/92f4mfx4 A form of marketing called word of mouth is forceful and brief. It relies on audiences or consumers that will carry their review of a brand or products into their daily conversations. Whether their input is negative or positive, it leaves an impression on a potential customer.
The business that will be discussed in this paper is Chick-fil-A. They are one of the top dogs in customer satisfaction and happen to have some very good chicken burgers and tasty milkshakes. They have an 83 percent customer experience rating and ranked at number two spot in the Temkin Experience Rating. They are over 6 points above the average customer experience rating in all businesses in their industry. This research shows my experience as a valued first-time customer and reflects company’s outstanding service that leads to customers lifetime value estimating how much money that customers are willing to spend in the life cycle of company’s operation.
If consumers have a positive encounter then they are more likely to return to make future purchases. In the ever changing nature of retail, customer loyalty is vital to the continual success of the business. If there is no monopoly then the products and services offered can be obtain elsewhere, therefore the main driver for repeat custom is great customer service. If a retailer is known for great customer services this increases footfall in the business due increasing brand awareness creating more opportunities to sell to new consumers. The saying ‘the customer is always right’ may not be factually correct but in business terms if the customer doesn’t feel they are getting what they are paying for then that is a loss of future
Unethical business practices can impact customer satisfaction and commitment. Ignoring unhappy customers is not a good practice for business. Consumer satisfaction can affect the reputation of the company and its products. This is significant because consumers use word of mouth referrals to get information out about a business, whether it is good or bad. If a business receives a complaint about a product, the business should respond immediately and try to find a solution for the consumer as soon as possible.
Organizational Strategy and Objectives The foundation of Wells Fargo’s strategy is its focus on customers. The company’s strategy tends to drive the choices they make and also enable them to prioritize its efforts, differential from peers, and build a lasting value for customers, employees, communities, and shareholders. The diversified business model tends to provide the company with the stability and the strength as it assures communities and customers that it exists to serve them and also the future generations. The objectives of the company are to be the leader in financial services in areas of team member engagement, customer services and advice, shareholder value, innovation, corporate citizenship, and risk management (Wells Fargo n.d).
The third alternative is for Wells Fargo to focus on compensating stakeholders. First, Wells Fargo should hold a press conference to release a public apology to all their stakeholders. In this statement, there should be admission to wrongdoings and promises of correcting them through compensation. As well, customers should receive an email with a written form of the apology statement. Second, a system will be set up for stakeholders that were negatively impacted, including employees, to file a claim for recompense.
Bank of America: Mobile Banking This essay is based on the case “Bank of America: Mobile Banking” which is dated on May 2012. We will first present benefits mobile banking provide to consumers and highlight reasons why many consumers haven’t adopted mobile banking yet. Furthermore, we will look into Bank of America motivation to offer mobile banking to its customers and review associated costs and risks of mobile banking implementation. Then understand what lessons can the bank learn from its online banking operations and analyze costs and benefits of having customers migrate to online banking.
Annotated Bibliography Lack of customer satisfaction and barriers to communication in Starbucks. Ang, L., & Buttle, F. (2012). Complaints-handling processes and organizational benefits: An ISO 10002-based investigation. Journal of Marketing Management, 28(9/10), 1021-1042.
Licensing and Franchising. The authors (Y Cao, K Townsend, P Daniel) initially draw out that there is still a lot of grey area and a lot of disagreements amongst the community of scholars as to what should be correct measure of customer satisfaction. Some researchers seem to favor SERVPERF (Service Performance) as a viable metric for measurement of service quality while some seem to lean more towards SERVQUAL (Service Quality). Though none of the groups seem to disagree on the fact that in the end the common denominator for customer satisfaction would customer perception of the service; his expectations and his perception of the service actually
I would frame the banking as an industry that is built on trust. Trust that is reaffirmed by the governments, and regulators. Banks have an imperative role in our economic growth, and development. Correspondingly, without the bank industry, there is no industry to replace them as the conduit for social and economic policy. Equally important, there is no industry to replace them as the key performer in creating our economies multiplier effect.
Online consumer reviews are a form of eWOM in the restaurant selection process, and this has helped consumers gain detailed information with trustworthiness and credibility as opposed to information provided by the industry, which might be viewed with skepticism and possible disbelief (Park & Nicolau, 2015). Therefore, most consumers generally refer to their attention on online reviews before purchasing (Suresh, Roohi, Eirinaki, & Varlamis, 2014). Online reviews today have the power to connect the potential consumer directly with a restaurant even before he/she walks through the doors of a restaurant (Yang et al., 2017). Anderson and Magruder (2012) mentions that there is a positive impact of online based platforms star rating system on restaurant operations and states that the half-star differences (i.e., 3.5 to 4.0) increased restaurant sales upwards by almost
