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Qlt1 Task 2

1428 Words6 Pages

TASK 2 2.1 While monitoring and reviewing the quality of the customer product and services can certainely be learned with a coaching of management , by monitoring your employees current customer practices helping them to identify the strength and the weakness in their performances and encourages them to set up goals , you will not only improve the transactions and services but benefits your customers and company in the process. Some of the methods to be undertaken are as follow: Monitor customer service calls or the person to be in contact between your employees and customers and focus on individual performance. Review employees email to customers and evaluate …show more content…

These little things make a huge difference and make customer happy and will have a great impact o your business. (chou, 2013) 2.4 Customer service and to help the customers when they are facing difficulty with the products. It’s our responsibility to solve the problem as soon as possible. 2.5 For feedback, better communication play a vital role, your communication will explore your business; this can be done by few ways. Surveys are the easiest way of bread and butter for getting feedback, it is easy to scale analyze and send out by long surveys and short surveys. Use analogies to explain technical concepts, and use positive ahead by negative statements. 2.6 Customer feedback should be monitored and reviewed as a happy customer leads to successful business .with the help of customer thoughts, comments and feedback seriously can lead to increased sales and opportunities for improvement. By understanding customer thought process or what he thinks you can improve the quality of product leading to business sustainability. To improve the weakness and the gaps Task …show more content…

Quality assurance: The quality of your product is an essential part of your corporate strategy, the prime objective of being customer satisfaction. Quality means providing product and services that offer maximum benefits to the customers. As an original quality product, you need to strive for fulfilling the customer customer's quality requirements, enhance customer requirements, and continuously improve performance. Guarantees ; It is important to know that customer know exactly what customer expect from us as guarantees strives higher level of customer satisfaction . you need to offer competitive prices for the products so that the customer feel free to buy your products. Repairs and replacement policies: you have to have a repair and replacement policies that comply with terms and conditions but still helps the customers to repair and replace their product, as many of time customers find their products are damaged or not good for use after buying. Show your customer your standard that each product will be examined by your company's

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