Customer Service
Customer service is the key to a business achieving success, as customer service determines whether the business will have loyal customers, will attract new customers, or will outshine the competition. Without customers, a business has no chance of surviving, as the customers who purchase merchandise and services, are the ones who provide the money for companies to pay the bills and to pay employees a paycheck. Therefore, employees need to listen to what customers want and need to treat customers with respect. Customer complaints help to identify what the weaknesses are in a company and offer an opportunity for a company to improve services or resolve problems that would otherwise go unnoticed.
Since poor customer service could seriously affect the success of a company and could prove to be extremely costly, it is imperative to avoid making mistakes. Customer service mistakes might include: not listening, not being proactive, not using positive language, breaking promises, and using inappropriate phrases.
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If someone is already angry or frustrated, not listening to them, would add fuel to the fire and infuriate them even more so. Upset customers often need to vent, and allowing them to do so helps to alleviate some of the steam they have. Listening shows the customer you care, and often it is the only thing that will defuse the situation. Customers want someone to understand their frustration and for someone to empathize with them. Therefore, make every effort to eliminate the distractions around you and focus intently on what the customer is saying to ensure the customer does not need to repeat themselves. In addition, avoid speaking until the customer finishes speaking, and then confirm what they said by repeating it back to them in your own