Pros And Cons Of Effective Workplace Relationships

Lead effective workplace relationships
Assessment Task 2: Project
Part A
Agenda Template
From: [e-mail]
To: To: [e-mail]; [e-mail]; [e-mail]; [e-mail]; [e-mail];
Subject: Recent customer service issues within Cricket Equip
Date: 20/11/2016
Meeting topics to be discussed
1. 09:00 am - 09:10 am: Meeting presenter introducing the meeting participants and the purposes of the meeting.
2. 09:10 am - 09:30 am: Current Cricket Equip customer service problems:
- Customer service staff’s product knowledge is lacking.
- Inconsistency in customer service staff attitude such as friendliness.
- Inadequate telephone service for product discussion and

They both have pros and cons. Off-the-job training give the staff the opportunity to fully engaged with the training without interruption from day-to-day activities. This will enhance base knowledge of the job , but will need some more on-the-job training to get used to the actual works. On-the-job training has the advantage of learning from actual day-to-day work process, but may be interrupted by out-of-ordinary events. Also, some new staff may not be ready to go along the actual work process without of-the-job training first.
• Accredited and non-accredited training organisations. These are usually very formal and staff generally receive some kind of certifications once they successfully complete the course. Staff get long term benefit in that their training is formally recognised and can be used as reference in future. On the other hand, non-accredited training are normally done by the companies themselves with materials specifically related to the tasks staff are to perform. This may or may not be formally recognised apart from the knowledge gained through the