Unit 8 Business Management Bus/1101

Learning Journal Unit 8 Department of Computer Science, University of The People BUS 1101-01 Principles of Business Management Dr. Erica Charles-Lynch Mar 28, 2024

Organizational culture plays a crucial role in shaping the work environment of an organization. It encompasses the values, beliefs, norms, and behaviors that are shared among members of the organization. In this assignment, we will analyze the organizational culture of a tailoring clothing company and assess its strengths, weaknesses, and the factors that shape this culture. We will also explore the influence of the leader or founder on the organization's culture and how it affects employee satisfaction, retention, and performance. Characterization of Organizational Culture:

Furthermore, the company's customer-centricity ensures that employees prioritize customer satisfaction, resulting in a strong reputation and customer loyalty. However, there are also weaknesses in the culture. The constant focus on innovation may lead to a lack of attention to established processes and procedures. This can sometimes result in inefficiencies and inconsistencies in service delivery. Moreover, the high emphasis on collaboration may create challenges in decision-making, as consensus-building can be time-consuming and may hinder swift action in certain situations. Artifacts that Create Organizational Culture: The organizational culture of the Tailoring clothing company is exhibited through various artifacts, language, stories, and rituals. Language used within the organization, such as terms like "creativity," "customer satisfaction," and "design excellence," reflects the values and attitudes of the company, emphasizing innovation and customer-centricity. The company's mission statement and core values are prominently displayed in the workplace, serving as constant reminders of the desired culture. Success stories and rituals, like sharing exceptional customer service

This vision has influenced the organization's customer-centric culture, as evident in their core values and mission statement. The leader's values of creativity, attention to detail, and customer satisfaction have become ingrained in the organization's culture, driving innovation, design excellence, and a strong emphasis on meeting customer needs. The leader's leadership style, which focuses on empowering employees, fostering collaboration, and recognizing employee contributions, has contributed to the development and maintenance of the organizational culture. Leaders actively promote open communication, teamwork, and a positive work environment, creating a culture that values and supports employees. Employee Experience: The organizational culture of the Tailoring clothing company has profoundly influenced employees' experience and behaviors at work, fostering a stimulating environment of innovation and creativity. This culture empowers employees to explore fresh ideas and solutions, instilling a sense of pride and ownership. Moreover, the company's customer-centric approach shapes employees'