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Personal Statement: Improving Customer Experiences For Non-Profit Organization

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Recommended: Explain the concept of the 'customer experience'

I enjoy solving complex problems, improving customer experiences, and meeting business goals. I proactively identify, research, and resolve communications, operations, and technology gaps that affect customer satisfaction.
SKILLS
• Project/Program Management • Strategic Planning • Customer Experience Management
• Business Reporting/Tracking • HRIS/Training • User Experience Design
EXPERIENCE
Customer Experience Consultant, ServiceEase, 2011 – Present
Provide customer experience and user experience consultant services to small business clients.
• Provide website reviews and training focused on improving customer experiences for customer retention and sales.
• Conduct customer/stakeholder interviews, observations, and user testing to discover …show more content…

• Lead organizational initiatives to monitor program quality, financial impact, and data gathering.
• Initiate research to understand customer needs and market opportunities and incorporate customer survey feedback into new program planning.
• Revitalized customer engagement by improving website, social media, and enewsletter content, and developing new programs including C3 Insights to Innovation (I2I) Certification Program and the RVA Creativity Awards.
Analyst, Interbake Foods LLC, 2008 - 2010
Managed communications and operations of pension programs.
• Actively collaborate with pensioners, actuarial, technology, and banking professionals to assess and resolve plan issues, ensuring streamlined and accurate transactions.
• Introduced documentation process and additional research and translation services to ensure accurate and timely responses to customer inquiries.
• Coordinated content strategy for company’s website re-launch to ensure strategic positioning.
Associate, Ajilon, RemX, and Manpower, 2007 - 2008
Completed several temporary assignments for large client companies.
• Developed strategic marketing PowerPoint presentations and training materials for new

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