Customer Service Representative Position Paper

This paper will address the aspects of Human Resources in determining the best recommendations for approaches towards customer service representative positions available in the organization. Providing the pros and cons of each recommendation in order to justify. This paper will also discuss two out of four approaches to job design that are of most importance. Some challenges in regards to job design will be discussed within the paper, along with supporting examples that will provide advantages and disadvantages. Within the paper four approaches to job design, injunction with two strategies that the organization can implement in order to attract and select qualified applicants for the customer service representative position. Finally, the last objective that will be discussed within the paper will be three ways that information obtained from a job

There are several methods that can be utilized in order to collect job analysis information. Job analysis methods can be combined depending upon the needs and requirements the organization and objectives of the position. This paper will discuss three methods that are used within the customer service organization. These methods consist of observation method, interview method, and questionnaire method. Within the organization of customer service many objectives and responsibilities are required in order to ensure excellent care of customers. Keep in mind that approaches have pros and cons of each method. Let us explore the different approaches and the pros and cons of each method in dealing with customer service position. The first approach that will be discussed is the observation method. Observation method is where an analyst observes an employee and records all his performed and non-performed task, fulfilled and un-fulfilled responsibilities and duties, and