Rick Killingsworth provided a wealth of business and personal knowledge. We tackled
subjects like company culture. Transparency and culture fit affect not only everyday operations
but also recruitment activities. Employee empowerment which is another one of my favorites. It
is a crucial part of customer service as well as leadership. We discussed globalization. This
element doesn’t affect their business model as it’s 99% English language based. Social media
does play a part in their overall strategy. However, Rick’s focus is staying close to the customers
and revenue streams. He was able to create a culture of transparency from the start. They are
open with their employees regarding the status of the company always.
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Though it may be simplistic, their ethics are driven
by do the right thing. He has been biased by initial impressions. It has normally related to
shooting an idea or acquisition down to swiftly. In addition, he has normally been wrong at least
30% of the time in those cases. He’s been lucky enough to have never been put in a moral
dilemma in his position or career. He feels bring a viable sample is more important than trying
to perfect a product before bringing it to the table. It gives you the opportunity to improve it
along the way. Finding cultural fits is the key to successful recruitment. Employee
empowerment is crucial in customer service. Rick says, “The closer someone is to the customer
the more empowered they need to be.” He feels trust and consistency are key to leading
successfully. To grow into a leadership role, one must have initiative. “Lead before you are
given the title.” This is very true. His advice to me and my colleagues in your class, is to be an
entrepreneur as early in life as possible. His advice for college students included reading
business publications, experience, and being mentored. Rick shared a quote from his mentor